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Estonian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for an Estonian Speaking Customer Service Agent to join a vibrant team in Bulgaria, with the benefit of paid relocation. This role is key in providing exceptional service to our Estonian-speaking clients, assisting them with their inquiries and ensuring a seamless customer experience.. Responsibilities. . Assist Estonian-speaking customers through various channels, including phone, email, and chat, addressing their questions about products and services.. . Provide clear and accurate information, helping customers with account management, billing inquiries, and troubleshooting.. . Resolve customer complaints promptly and professionally, aiming to achieve high customer satisfaction.. . Document all customer interactions accurately in the CRM system for quality assurance and follow-up.. . Collaborate with internal teams to escalate issues and ensure timely resolutions.. . Stay updated on the latest promotions, products, and industry trends to inform and assist clients effectively.. . . Fluency in Estonian (both written and spoken); proficiency in English is beneficial.. . Experience in customer service, preferably in a technology-related or service-oriented industry.. . Strong communication skills with a focus on customer care.. . Aptitude for problem-solving and a proactive approach to customer inquiries.. . Proficient with CRM systems and familiar with standard office software applications.. . Self-motivated and capable of working independently in a remote or hybrid environment.. . Willingness to relocate to Bulgaria and immerse yourself in a new culture.. . Company Location: Estonia.