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Customer Care Specialist at Jersey Watch. If you're looking for a new opportunity, want to work on a small remote team, love sports, and you have a track record of success in customer facing roles...WE NEED YOU!. My name is Sierra and I'm one of the team members here at Jersey Watch! We’re an all-in-one sports management software made for youth sports organizations. You can learn more about our company here: . Jersey Watch. Company Overview:. We’re a small team of 7, so you’ll have a lot of responsibility, ownership, and room to grow. Most of your work will be customer-facing, and you’ll make a huge impact on the experience of the 2,600+ youth sports organizations we serve across the U.S. & Canada.. You’ll be involved in:. . Handling day-to-day customer support (mainly via email but you can learn how we support our customers here: . www.jerseywatch.com/customer-care-commitment. ). . Guiding new customers through onboarding and setup. . Recording customer support screencasts and tutorials with Loom. . Helping achieve key Customer Care goals for our team. . Organizing customer reviews and submitting customer feedback to our product team. . Identifying product bugs. . Contributing to various growth activities. Everyone on our team contributes to the growth of the business, and we will develop your role based on your skills and interests. . Ready to take the next step in your career? Apply now!. If you have any questions about the role, please send an email to . [email protected]. Must-haves.... . Full-time work experience. . Ability to work 9AM to 5PM PST, MST or CST. . Proven track record in customer-facing roles. . Excellent writing and communication skills. . Desire to learn, adapt, and thrive on a small, remote team. . Excited about solving tough problems for sports volunteers. . Strong fit with our company values (Learn more on . www.jerseywatch.com/about. ). . Nice-to-haves.... . Experience supporting software-as-a-service (SaaS) applications . . Experience working in a remote environment. . Experience working with a support ticketing system or interacting with customers via email. . Youth sports experience (volunteering, playing, managing, etc). . Company Location: United States.