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Client Onboarding Specialist at Qode. Client Onboarding Specialist. Location: . USA - Remote. Role and responsibilities:. . First Point of Contact for Live Clients:. . Act as the primary point of contact for live clients, addressing any queries or issues promptly and effectively.. . Provide exceptional customer service and support to maintain strong client relationships and ensure satisfaction.. . Onboarding Request and Setups:. . Manage the creation of onboarding requests and setups for new clients, ensuring all necessary documentation and processes are completed accurately and efficiently.. . Coordinate with internal teams to facilitate the onboarding process and ensure timely setup of products and services.. . Operational Coordination for Products and Services Setup:. . Coordinate operational activities for the setup of products and services, ensuring that clients are " test ready" for seamless testing and integration.. . Collaborate with cross-functional teams to address any operational challenges and streamline the setup process.. . Warranty Support (cross business and functions):. . Provide warranty support to new production clients, addressing any issues or concerns that arise after implementation.. . Work closely with technical teams to troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.. . Client Communication and Relationship Management:. . Maintain regular communication with clients to ensure their needs are met and expectations are exceeded.. . Build and nurture strong relationships with clients, serving as a trusted advisor and advocate for their success.. . Qualifications & Experience:. . Bachelor’s degree in business, IT, or a related field.. . Minimum of 2 years’ experience in client onboarding, customer support, or a similar role within the banking or financial services industry.. . Must have knowledge of MTLS and TLS certificates. . Familiarity with tools such as ServiceNow, Postman, Splunk, and Apigee is preferred.. . Excellent communication and interpersonal skills with the ability to effectively engage with both clients and internal teams.. . Understanding of banking products, services, and operational processes related to client onboarding and support.. . Excellent organizational and time management abilities, with a strong attention to detail.. . Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.. . Company Location: United States.