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Supervisor (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of DCX PH Inc. We are currently looking for a . Supervisor. in . United States. .. Are you a natural leader with a passion for motivating teams and improving performance? This role offers an opportunity to lead a remote team of customer service professionals, ensuring high-quality support and operational efficiency. You will oversee daily activities, coach team members, manage KPIs, and help transform processes across departments. With a focus on continuous improvement, this role is key to enhancing both employee development and customer satisfaction. Ideal for someone experienced in call center environments, particularly within healthcare.. . Accountabilities:. . Lead, coach, and develop a team of customer service representatives to consistently meet performance goals (KPIs and CPIs).. . Monitor and evaluate employee performance using dashboards and coaching tools; conduct merit reviews and provide regular feedback.. . Manage team workload by delegating tasks and ensuring alignment with organizational priorities.. . Address escalated or unresolved customer concerns in a timely and effective manner.. . Create and implement daily and weekly action plans to boost individual and team productivity.. . Collaborate cross-functionally to support continuous improvement efforts in call center processes.. . Uphold company standards by promoting a positive team environment and modeling professional conduct.. . Support training and provide ongoing guidance to team members.. . Ensure compliance with organizational policies and safety practices.. . . High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.. . Minimum 1 year of experience in customer service or a call center setting, including 12+ months in a supervisory role.. . Background in the healthcare industry is preferred.. . Strong interpersonal, communication, conflict resolution, and customer service skills.. . Ability to analyze performance metrics and apply data-driven improvements.. . Proficient with technology and tools used in remote call center environments (e.g., CRM systems, communication platforms).. . Demonstrated ability to lead, coach, and develop team members across functions.. . Skilled in problem-solving, process optimization, and continuous improvement initiatives.. . Company Location: United States.