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Account Manager at CreateIT. Account Manager | Remote . We are looking for an Account Manager to support and grow B2B SaaS clients in the iGaming industry. This role focuses on client success, retention optimization, and long-term partnership development.. Salary: Competitive salary + performance-based bonuses.. Format: Remote, full-time, flexible schedule.. About the product: A modern SaaS platform that automates player retention and reactivation in iGaming using messengers and AI. The platform helps operators improve retention, increase deposits, and grow GGR.. Key Responsibilities:. Client Support & Growth. • Onboard new clients: platform setup and client team training.. • Maintain regular communication with clients, understand their goals, and support them in achieving results.. • Monitor key client metrics (retention, deposits, GGR, DAU).. • Proactively assist with campaign optimization and platform configuration.. Revenue Expansion. • Identify upsell and cross-sell opportunities.. • Support clients in scaling their usage of the platform.. • Prepare case studies and client success stories.. Product Collaboration. • Collect and structure client feedback.. • Share insights with the product and development teams.. • Test new features and prepare client-facing materials.. Reporting & Documentation. • Prepare regular performance reports for clients.. • Present ROI and platform value.. • Maintain CRM records and client documentation.. • At least 1 year of experience working with B2B SaaS clients.. • Strong understanding of retention mechanics and metrics (retention rate, churn, LTV, CAC).. • Excellent written and spoken English.. • Experience with CRM systems.. • Analytical mindset and ability to work with data.. Nice to Have:. • Experience in iGaming, betting, or casino industries.. • Knowledge of retention and marketing automation tools.. • Experience with Customer.io, Braze, or similar platforms.. • Understanding of messenger bots (Telegram, WhatsApp).. • Technical background or experience with APIs and integrations.. Personal Qualities. • Proactive and ownership-driven mindset.. • Strong client focus.. • Ability to solve problems independently.. • Stress resistance and multitasking skills.. • Team-oriented attitude.. Company Location: Czechia.