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Dutch Speaking Customer Service for Media & Entertainment industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the Media & Entertainment industry. This role offers a chance to engage with clients passionate about media content, ensuring they receive outstanding support and assistance tailored to their needs.. Responsibilities. . Provide exceptional customer service to Dutch-speaking clients across various platforms, including phone, email, and chat.. . Assist customers with inquiries related to media subscriptions, content access, and technical support.. . Handle issues related to billing, account management, and services, ensuring timely resolution.. . Communicate effectively with customers to understand their needs and recommend appropriate solutions.. . Stay updated on the latest media content, offerings, and company policies to provide accurate information.. . Document all customer interactions accurately and maintain organized records for future reference.. . Collaborate with internal teams to address and resolve any escalated customer issues promptly.. . . Fluency in Dutch and English, both written and spoken.. . Previous experience in customer service, especially in the media or entertainment sector, is a plus.. . Strong communication skills and a customer-oriented approach.. . Ability to troubleshoot technical issues and provide clear guidance to customers.. . Proficiency in customer service software and Microsoft Office applications.. . Detail-oriented with excellent organizational skills.. . A passion for media and entertainment, with an understanding of industry trends.. . Company Location: Netherlands.