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Swedish Speaking Support Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is pleased to announce an open position for a Swedish Speaking Support Specialist at our Online Travel Agency. In this crucial role, you will provide outstanding support to our Swedish-speaking clientele, assisting them with travel inquiries and reservations in a friendly and professional manner. Your responsibilities will involve addressing customer questions, resolving issues efficiently, and guiding clients through our online system. If you are passionate about travel and have a knack for customer care, we would love to hear from you!. Responsibilities. . Deliver high-quality support to Swedish-speaking customers via phone, email, and live chat.. . Assist clients with travel bookings, changes to itineraries, and inquiries about services.. . Resolve customer issues quickly to ensure satisfaction and loyalty.. . Help clients effectively navigate our online booking platform and respond to technical questions.. . Document customer interactions and feedback to enhance service quality.. . Collaborate with internal teams to escalate advanced issues for resolution.. . Stay informed about travel trends and company services to offer accurate advice to clients.. . . Fluency in Swedish and English, both written and spoken.. . Experience in customer support or service roles, ideally within the travel industry.. . Strong communication skills with an emphasis on resolving customer inquiries.. . Able to work effectively both independently and within a team.. . Comfortable with technology and online booking systems.. . Detail-oriented with strong organizational capabilities.. . A genuine enthusiasm for travel and helping clients plan their adventures.. . Flexibility to work varied hours, including weekends and holidays if needed.. . Company Location: Spain.