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Support Engineer at Staff4Me. JOB SUMMARY:. With a focus on innovation, and the application of innovative technology, we enable our globalcustomers to seamlessly provide connectivity to all their end users with a minimum of fuss. We are seekinga skilled and proactive . Support Engineer . to join our team and provide technical support for our Saas application. In this role, you willwork closely with end users, developers, and product teams to investigate and resolve application issues.. . Respond to and triage user-reported issues, bugs, and performance problems in a timely manner. . Troubleshoot backend and frontend application issues primarily in a PHP-based environment. . Monitor logs and metrics using AWS CloudWatch and other diagnostic tools to identify root causes to assist the dev teams in remediating the issues reporte. . Debugissues usinglocaldevelopment environments, and staging servers, replicate issues using the Production environment. . Collaborate with engineering, DevOps, and QA teams to escalate and resolve complex problems. . Create and maintain internal documentation for recurring issues, fixes, and system behavior. . Contribute to improving monitoring, alerting, and incident response processes. . Assist in deploying patches or hotfixes as needed in coordination with the dev team . . The ideal candidate will beable to demonstrate some of their previous work, and to take us through a deep dive into one of them, explainingthe layout of the project and answering questions along the way.. . . Proven experience supporting Saas applications in a technical support or engineering role. .   Strong knowledge and experience with PHP and related frameworks (e.g., Laravel, CakePHP. .    Proficiency using Visual Studio Code or equivalent IDEs for debugging and code review. . Hands-on experience with AWS CloudWatch, including setting up and analyzing logs, metrics, and alarms. . Understanding of RESTful APls, database troubleshooting(e.g., MySQL), and modern web technologies. . Excellent problem-solvingand communication skills, with a user-first mindset. .   Ability to manage multiple tasks and priorities in a fast-paced environment. . Skills Strongly Preferred but not required:. . Familiarity with Saas architecture and Cl/CD pipelines. . Experience working with ticketing systems (e.g., Zendesk, Jira, Freshdesk). . Exposure to containerized environments (e.g., Docker, ECS) and cloud platforms (AWS preferred). . Basic understanding of front-end technologies (JavaScript, HTML, CSS) is a plus. . Company Location: Philippines.