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Medical Record Specialist at Remote Raven. Key Responsibilities . Intake & Tracking . Receive, log, and track all incoming medical records requests (email, patient portal, secure fax, mail, subpoenas, court orders, payer and Medicare requests). . Acknowledge receipt using approved templates and maintain ongoing status communication. . Authorization & Legal Validation . Verify identity and authority of requestors. . Validate authorizations for scope, purpose, expiration, and minimum necessary standards. . Identify special protections (e.g., 42 CFR Part 2, psychotherapy notes, HIV/STD results, minor records, third-party information). . Review subpoenas, court orders, payer audits, and Medicare documentation requests. . Escalate legal, complex, or unclear requests to Privacy/Compliance and the Lead Accounting Assistant. . Clinical & Provider Clearance . Route all proposed record disclosures to treating clinicians and psychiatric/psych prescribing providers (as applicable) for review and written approval prior to release. . Document approvals, restrictions, redactions, or holds in the ROI log. . Place releases on hold and escalate if providers identify clinical risk or contraindications. . Record Preparation & Fulfillment . Retrieve designated records from the EHR or document repository. . Assemble, paginate, label, and redact records per policy and provider guidance. . Apply secure encryption and approved delivery methods (secure email, portal, or secure fax). . Maintain complete documentation including date/time, recipient, contents, delivery method, and authorizing documents. . Timeliness, Quality & Audits . Meet internal SLAs and all federal/state response timelines, including CMS requirements for Medicare records. . Perform quality checks prior to release to ensure accuracy and compliance. . Participate in ROI, payer, and Medicare audits and remediate findings promptly. .  . Compliance & Information Security . Strictly adhere to HIPAA, privacy, confidentiality, and records retention standards. . Apply the minimum necessary standard for all disclosures. . Follow remote security protocols including VPN, MFA, approved devices, and private workspace requirements. . Immediately report and escalate potential privacy incidents or mis disclosures per policy. .  . Collaboration & Communication . Work closely with Privacy/Compliance, Lead Accounting Assistant, clinicians, psychiatric providers, Admissions, and external partners. . Maintain clear, professional, trauma-informed, and family-centered email communication. . Contribute to SOPs, templates, and process improvements related to records management. .  . Required Qualifications . 2+ years of experience in medical records, release of information, health information management, or healthcare documentation. . Strong working knowledge of HIPAA privacy/security and the minimum necessary standard. . Familiarity with behavioral health records and heightened confidentiality requirements. . Excellent written communication skills in an email-centric role. . High attention to detail with document handling, redaction, and file organization. . Proficiency with EHR systems, secure email/encryption tools, eFax, and Microsoft 365 or Google Workspace. .  . Preferred Qualifications . Experience with adolescent or family-based behavioral health programs. . Knowledge of ROI nuances related to minors, guardianship, custody orders, and psychotherapy notes. . Experience with payer audits or Medicare documentation. . RHIT, CHDS, CHPS, or similar certification (or progress toward certification). .  . Core Competencies . Accuracy & Quality: Zero-defect approach to authorizations, approvals, redactions, and logs. . Confidentiality & Ethics: Sound judgment with sensitive patient and family information. . Time Management: Ability to prioritize high-volume requests by deadline and risk. . Customer Service: Clear, respectful, and professional communication. . Accountability: Follows policy precisely and documents every step. . This is a 100% Remote work. Up to $6/hr. Full time. Company Location: Philippines.