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Service Desk Technician - Bilingual Dutch/English at Jobgether. This position is posted by Jobgether on behalf of iZeno. We are currently looking for a Service Desk Technician - Bilingual Dutch/English in the United States.. This role offers an exciting opportunity to provide essential technical support in a fast-paced environment, assisting users across various hardware and software platforms. As a bilingual technician, you will be a vital resource for troubleshooting and resolving IT issues via phone, email, and chat, supporting a diverse user base. The position demands strong communication skills in both Dutch and English, technical proficiency, and the ability to manage multiple tasks efficiently. You will work with a variety of systems and tools to ensure smooth operations and positive user experiences.. . Accountabilities. . Provide technical support to corporate clients through phone, email, and chat in both Dutch and English.. . Troubleshoot issues related to Microsoft Operating Systems (Windows 7, Windows 10), Office 365 applications, Outlook, and mobile device configuration.. . Handle a high volume of support requests (50-60 per day) efficiently and accurately.. . Use Active Directory to manage network password resets and assist with network printer configurations.. . Support VPN connectivity and resolve remote access problems using remote control tools.. . Maintain punctual attendance and adhere to organizational policies and ethical standards.. . Promote a customer-focused approach and align with company values during all client interactions.. . . Trade School Certificate or Associate Degree in a related field or equivalent combination of education and experience.. . Minimum 1 year of experience in a call center or service desk environment supporting hardware and software.. . Proficiency in Dutch and English (spoken and written) is mandatory.. . Knowledge of Windows operating systems, Office 365, Outlook, and common software applications (Word, Excel, PowerPoint).. . Experience with ticketing systems such as ServiceNow or equivalent.. . Strong troubleshooting, documentation, and organizational skills.. . Ability to work independently and manage multiple tasks in a fast-paced environment.. . Excellent communication skills, both technical and interpersonal.. . Must have a personal smartphone with two-factor authentication capabilities for work-related tasks.. . Company Location: United States.