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Application Support Engineer at Jam+. JAM+ is redefining how people discover, customize, and purchase paper goods, office supplies, and packaging. Formed from the merger of JAM Paper & Envelope and Big Name Commerce, we’re building a next-generation DTC business powered by personalization, performance marketing, and AI. Our flagship site, Envelopes.com, is evolving fast with a new Magento platform, deep customization capabilities, and a bold vision for data-driven growth.. We are seeking a proactive and resourceful . Application Support Engineer. to join our team! This is a full-time, remote position, ideally for someone in the US East Coast timezone. The ideal candidate will possess excellent problem-solving skills, a strong ability to debug, and experience in handling a range of operational support tasks across various platforms.. Key Responsibilities:. . . Engage with Non-Technical Teams:. Work closely with business team members to investigate and determine the root cause of issues and provide clear, actionable feedback.. . . Technical Issue Resolution:. Address issues through available tooling, and escalate to the development team when necessary, ensuring the problem is clearly described and documented.. . . Support Business Operations:. Handle non-development tasks across various platforms to support business workflows—such as bulk data loads, investigations, and reporting.. . . GTM Setup & Configuration:. Configure and manage Google Tag Manager (or similar tracking tools) for accurate event tracking and data collection.. . . Database Queries & Data Exports:. Run SQL queries against production databases to extract data, troubleshoot issues, and support reporting needs.. . . Investigate Order Issues:. Track down and resolve order-related problems across integrated systems.. . Required Skills:. . . Problem-Solving & Debugging:. Demonstrated ability to identify, analyze, and resolve complex issues across systems.. . . SQL Proficiency:. Strong working knowledge of writing and executing SQL queries.. . . Communication:. Able to effectively communicate with non-technical stakeholders and translate business issues into technical terms.. . . Independence & Initiative:. Comfortable working independently in a remote environment and taking initiative to solve problems.. . Preferred Skills:. . Experience with NetSuite and/or Magento. . Familiarity with PHP, Java, or TypeScript. . Experience with Google Tag Manager or similar tracking tools. . Background in eCommerce operations or customer support systems. . Understanding of data feeds, product catalog management, and order processing. . Example Tasks You Might Work On:. . Bulk loading of product images into the platform. . Investigating issues with data feeds or inventory syncs. . Providing support to business teams using internal applications. . Setting up or troubleshooting GTM tags and events. . Running production SQL queries for reporting or troubleshooting. . Identifying and resolving issues with orders or transactions. . Company Location: Canada.