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Czech Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer a unique opportunity for a Czech Speaking Customer Service Agent based in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to embrace a new adventure while providing exceptional customer support to Czech-speaking clients in an international setting.. Responsibilities. . Deliver outstanding support to Czech-speaking customers via phone, email, and chat for various inquiries and issues.. . Provide accurate information regarding products and services, ensuring clarity and understanding for customers.. . Handle and resolve customer complaints professionally, striving for complete customer satisfaction.. . Maintain detailed records of customer interactions within the CRM system to uphold service standards.. . Collaborate with team members to enhance customer relationships and service delivery.. . Stay informed of product updates, company policies, and industry trends to provide informed assistance.. . . Fluency in Czech (both written and spoken); proficiency in English is an asset.. . Experience in customer service, ideally within a fast-paced environment.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Adept at problem-solving and handling challenging situations with professionalism.. . Familiarity with CRM systems and standard office software.. . Self-driven and able to work independently in a dynamic environment.. . A willingness to relocate to Bulgaria and embrace a new cultural experience.. . Company Location: Bulgaria.