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Dutch Speaking Customer Service for Smart Home Technology Department at Mercier Consultancy Europe. Mercier Consultancy is seeking a Dutch Speaking Customer Service Agent for our Smart Home Technology Department. In this exciting role, you will be the first point of contact for our Dutch-speaking customers as they explore and utilize our innovative smart home solutions. Your primary responsibilities will include assisting customers with product inquiries, guiding them through installation processes, and troubleshooting any technical issues they encounter. If you are passionate about technology, have strong communication skills, and are dedicated to providing an excellent customer experience, we invite you to join our team.. Responsibilities. . Provide outstanding customer service in Dutch for inquiries related to smart home technology products.. . Assist customers with installation, setup, and operational questions regarding smart home devices.. . Troubleshoot technical issues and provide clear guidance to customers.. . Maintain accurate documentation of customer interactions and feedback.. . Collaborate with technical support teams to ensure prompt resolution of customer issues.. . Stay current on product features and industry trends to assist customers effectively.. . Gather customer feedback to help improve services and products.. . . Fluency in Dutch and English, both written and spoken.. . Previous experience in customer service, preferably in technology or smart home solutions.. . Strong technical aptitude and problem-solving skills.. . Excellent communication and interpersonal skills focused on customer assistance.. . Familiarity with customer service software or helpdesk systems is a plus.. . Detail-oriented with the ability to manage multiple customer inquiries simultaneously.. . Willingness to work flexible hours, including evenings and weekends as required.. . Company Location: Greece.