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Seasonal Dispatch Specialist at SuperStaff. The Dispatch Specialist will play a key role in addressing inquiries, resolving issues, and managing orders from our valued external and internal customers. This position requires a swift and professional approach to overcoming service-related challenges. . We are looking for a candidate who brings experience in Customer Service and Dispatch to the table.. Please note this is a seasonal/temporary position with a fixed-term contract.. Key Responsibilities. Handle all customer communications (phone, email, chat). Enter service jobs into the client software throughout the day based on incoming requests.. Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency.. Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution.. Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers.. Bill service invoices correctly, verifying item numbers, quantities, and van stock.. Review technicians’ regional schedules to ensure completeness and reschedule leftover calls as needed.. Document all customer, technician, territory rep, and FSM interactions in the ERP and FSM systems in a timely, detailed manner.. Keep management informed with accurate, real-time updates to ensure high levels of customer satisfaction.. Assist in scheduling, coordinating, and following up on prescheduled maintenance and calibration service requests.. Maintain a positive, professional demeanor at all times and lead by example.. Requirements. Availability:.  . Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.. Education:.  High School Diploma or GED (Required). Experience:. 1 year customer service experience (Required). 1 year dispatch, technical support or scheduling experience (Preferred). Company Location: Colombia.