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Italian-Speaking Customer Support for Home Entertainment Systems Department at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Home Entertainment Systems Department! In this pivotal role, you will provide outstanding support to our Italian-speaking customers, assisting them with inquiries regarding their home entertainment systems. Your expertise will help ensure that customers enjoy a seamless experience with our products.. This position is perfect for individuals who are passionate about technology, home entertainment, and customer service. If you have a knack for solving problems and enjoy engaging with customers, we want to hear from you!. Responsibilities. . Assist customers in Italian via phone, email, and chat with inquiries related to home entertainment systems. . Provide detailed information about products, troubleshooting, and usage. . Document customer interactions and maintain accurate records in our support system. . Collaborate with internal teams to resolve customer issues effectively. . Guide customers on best practices for setting up and using their home entertainment systems. . Stay up-to-date with product knowledge and trends in the home entertainment industry. . Participate in training sessions to enhance customer support skills. . Fluency in Italian and English, both written and verbal. Your nationality and native language . must. be clearly stated in your C.V. and/or Cover Letter.. Previous experience in customer support, preferably in technology or retail sectors. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Customer-centric attitude and a passion for helping others. Ability to multitask in a fast-paced environment. Familiarity with customer support software and CRM systems. Company Location: Greece.