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French Speaking Customer Service Agent For Multinational - Work Remote in Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an opportunity for a French Speaking Customer Service Agent to join a renowned multinational company, with the convenience of working remotely from Greece. This role is tailored for individuals who are passionate about providing exceptional customer service to French-speaking clients, helping them navigate inquiries and concerns with professionalism and care.. Responsibilities. . Handle inquiries from French-speaking customers via phone, email, and chat, ensuring prompt and accurate responses.. . Assist customers with product-related questions, order management, and account inquiries.. . Resolve customer complaints and issues, maintaining high levels of customer satisfaction.. . Document all customer interactions in the CRM system to ensure consistent service delivery.. . Collaborate with team members and other departments to enhance service offerings and efficiency.. . Stay informed about product features, promotions, and company updates to provide informed support.. . . Fluency in French (both written and spoken); proficiency in English is an asset.. . Previous experience in customer service, preferably in a multinational or technology environment.. . Excellent communication and interpersonal skills with a customer-oriented mindset.. . Able to handle customer issues with empathy and provide effective solutions.. . Proficient in CRM software and standard computer applications.. . Ability to work independently in a remote work setting with minimal supervision.. . Flexibility to adapt to various customer service needs and schedules.. . Company Location: Greece.