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Customer Support Advisor (UK market) at Booksy. As a Customer Support Advisor at Booksy, you’ll play a crucial role in ensuring our customers feel supported and valued. You’ll be the friendly voice and problem-solver, providing timely and effective assistance across various communication channels. Your focus will be on creating positive customer experiences and building lasting relationships.   . What you’ll do:. . Provide exceptional customer support through chat, calls, and emails, ensuring every interaction leaves a positive impression.   . . Efficiently address customer queries, concerns, and requests, meeting response time targets and striving for first-contact resolution. . . Demonstrate your problem-solving skills by identifying customer needs and delivering tailored solutions. . . Maintain accurate and detailed records of customer interactions in our CRM system (Salesforce). . . Act as a customer advocate, sharing feedback and insights with the team to improve our product and service.   . . Collaborate with other Booksy teams, including sales, onboarding, operations, HR, and marketing, to ensure a seamless customer experience.   . . Participate in team meetings, training sessions, and projects to enhance your product knowledge and skills.. . What you’ll need to succeed:. . You’ll need proven, hands-on experience in customer support or a related field. . . Strong communication skills, both written and verbal, with the ability to adapt your style to different audiences.   . . Native-level English proficiency. . . Technical proficiency with Google Suite, Salesforce (or a similar CRM), and various communication tools (phone systems, email platforms, live chat). . . Excellent organizational and time-management skills, with a keen eye for detail. . . A proactive and positive attitude, with a passion for helping customers and driving improvements.. . Company Location: United Kingdom.