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Spanish Speaking Customer Service Agent For A Multinational Technology Company at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opportunity for a Spanish Speaking Customer Service Agent for a leading multinational technology company. In this role, you will be a vital link between the company and its Spanish-speaking customers, delivering high-quality support and ensuring a seamless customer experience with technology products and services.. Responsibilities. . Assist Spanish-speaking customers through various channels, including phone, email, and chat, with inquiries about technology products and services.. . Provide detailed information on product features, functionality, and troubleshooting assistance.. . Resolve customer complaints and technical issues efficiently and professionally, aiming for high customer satisfaction.. . Document all customer interactions in the CRM system to maintain a clear record of inquiries and resolutions.. . Collaborate with technical teams to address complex issues and enhance customer service delivery.. . Stay updated on new product releases, promotions, and industry trends to provide accurate and timely information to customers.. . . Fluency in Spanish (both written and spoken); proficiency in English is a plus.. . Previous experience in customer service, preferably in the technology or IT industry.. . Strong communication skills and a commitment to providing excellent customer service.. . Ability to troubleshoot technical issues and convey complex information in a clear and easy-to-understand manner.. . Proficient in using CRM systems and general office software.. . Self-motivated and capable of working independently in a remote environment.. . A strong interest in technology and a desire to stay informed about new developments in the industry.. . Company Location: Greece.