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Italian Speaking Support Center Analyst at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment is proud to announce an opening for an Italian Speaking Support Center Analyst to join our vibrant team! In this role, you will provide essential support to our Italian-speaking clients, addressing their inquiries and resolving technical issues effectively. Your excellent communication skills and customer service orientation will be vital in creating a positive client experience. If you are a motivated individual with a passion for helping others and technology, we would love to have you on board!. Responsibilities. . Deliver outstanding support to Italian-speaking clients through various channels, including phone, email, and chat.. . Identify and troubleshoot technical issues related to our products and services.. . Guide clients in utilizing product features and offer best practices for optimal use.. . Maintain thorough documentation of client interactions and resolutions in our service management system.. . Collaborate with team members to escalate complex issues when needed.. . Stay updated on product updates and enhancements to ensure accurate support.. . Contribute to the evolution of support processes and client satisfaction initiatives.. . . Fluency in Italian and a good command of English; proficiency in other languages is a bonus.. . Prior experience in customer service or technical support is desirable.. . Strong analytical and problem-solving abilities.. . Excellent communication skills, focused on delivering exceptional customer service.. . A collaborative and team-oriented approach to work.. . Experience with helpdesk systems or ticketing software is advantageous.. . A proactive attitude towards learning and adapting in a dynamic environment.. . Company Location: Greece.