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Polish-Speaking Customer Support for Automotive Insurance & Claims Department at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for a Polish-Speaking Customer Support Representative in our Automotive Insurance & Claims Department! In this vital role, you will be the primary point of contact for our Polish-speaking clients, assisting them with inquiries related to automotive insurance policies and claims processing. Your expertise and empathy will help clients navigate complex situations during challenging times.. This position is perfect for individuals who are passionate about customer service and the automotive industry. If you are detail-oriented and enjoy helping others, we want you to join our team!. Responsibilities. . Provide customer support in Polish via phone, email, and chat. . Assist clients with questions regarding insurance policies, coverage, and claims procedures. . Document customer interactions and claims accurately in our systems. . Collaborate with internal teams to resolve claims issues and client concerns. . Guide clients through the claims process, ensuring they understand each step. . Gather and relay feedback to improve the customer experience within our services. . Participate in training sessions to keep informed about insurance products and industry regulations. . Fluency in Polish and English (written and verbal) is required.. Nationality and native language must be stated in your C.V. or Cover Letter.. Experience in customer support, ideally in insurance or automotive sectors.. Excellent communication and interpersonal skills.. Strong analytical and problem-solving skills.. Company Location: Greece.