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Technical Support Engineer (US hours) at VirtuHire. About the Company. . . Mission:.  Make the world's information accessible to everyone by combining brand-aware AI, human-in-the-loop expertise, and agentic workflows for high-accuracy enterprise translation.. . . Vision:.  Deliver defense-grade, enterprise-proven AI translation with human oversight so organizations can operate globally with consistent quality, speed, and security.. . . Culture:.  Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 — high-ownership, collaborative, customer-obsessed, and improvement-driven. . Key Responsibilities. . Serve as a subject-matter expert on the platform, APIs, and standard integration patterns. . Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce. . Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes. . Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates. . Author customer-facing and internal knowledge base articles and lead internal knowledge sharing. . Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements. . Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance. . Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices. . Tech Stack. . SQL. . PostgreSQL. . MySQL. . Linux. . Bash. . Python. . Datadog. . HTTP. . REST APIs. . JSON. . Logs. . Traces. . Browser DevTools. . Company Location: South Africa.