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Czech Customer Service Agent in Greece - Remote/On-site at apply2day. Looking for a role where your love for the Czech language and helping others plays a major factor? We are hiring on behalf of our client for the role of . Czech/Slovak Customer Service Agent - Remote/On-site . in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.. Responsibilities. Manage incoming chat, mail or phone calls.. Identify and assess customers’ needs to achieve satisfaction.. Build relations of trust through open and interactive communication.. Provide accurate, valid, and complete information by using the methods/tools.. Keep records of customer interaction, process customer accounts and file documents.. Follow communication procedures, guidelines, and policies.. . Fluency in . Czech/Slovak . (C1 - C2). . Very good command of . English . (B2 – C1). . Good MS Office skills.. . Strong phone contact handling skills and active listening. . Excellent communication and presentation skills.. . Customer orientation and ability to adapt/respond to different types of characters.. . Ability to multi-task, prioritize, and manage time effectively... . Company Location: Greece.