Application Support Engineer at EUROPEAN DYNAMICS. We are seeking a proactive and detail-oriented . Application Support Engineer. to join our eGovernment application support team. This role is focused on understanding, troubleshooting, and enhancing the functionality of eGovernment applications, ensuring a seamless user experience for our clients. The ideal candidate is passionate about software systems, has a strong foundation in service management, and excels in bridging the gap between end-users and development teams.. What You'll Do:. . 2nd Level Support: Address and resolve technical issues escalated from 1st level support, providing timely solutions and escalating to higher levels as necessary;. . Track, manage, and update tickets using service management tools (e.g., Jira, OTRS, ServiceNow) to ensure all incidents and requests are handled within SLA guidelines;. . Assist in maintaining and improving the ticketing process, utilizing ITIL and ITSM methodologies to enhance incident management and service delivery;. . Communicate effectively with development teams to report and follow up on issues, ensuring timely resolutions and updates for end-users;. . Produce clear and comprehensive meeting minutes, notes, incident reports, SLA statistics, and release planning schedules.. . . Experience with service management tools (e.g., Jira, OTRS, ServiceNow, or similar);. . Knowledge in ITIL, ITSM, and Incident Management;. . Prior involvement in IT projects within an Agile framework, with an understanding of continuous integration and deployment practices;. . Proficiency in producing documentation such as meeting minutes, incident reports, and SLA statistics, along with planning and scheduling releases;. . Excellent verbal and written communication skills, with experience in a collaborative team environment;. . Willingness and capability to work in a shift rotation to support end-user needs;. . Fluency in English.. . Company Location: Greece.
Telegram
Linkedin
Twitter
Instagram
Facebook