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German Speaking Customer Service for Manufacturing industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives in the manufacturing industry. This position offers a unique opportunity for individuals who are interested in the technical aspects of manufacturing and are committed to providing exceptional customer support. In this role, you will assist clients in addressing their inquiries and concerns regarding products, services, and order management, all while communicating effectively in German.. Key Responsibilities. . Manage customer inquiries related to manufacturing products and services via phone, email, and live chat in German.. . Provide detailed information about product specifications, pricing, and order status.. . Assist customers with order placements, modifications, and troubleshooting any issues that may arise.. . Document customer interactions and maintain accurate records in the CRM system.. . Collaborate with the logistics and production teams to ensure timely delivery and service quality.. . Stay updated on manufacturing processes and product offerings to provide comprehensive support.. . . Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.. . Prior experience in customer service, particularly within the manufacturing industry, is preferred.. . Strong technical and product knowledge, with the ability to convey complex information clearly.. . Excellent communication and interpersonal skills to engage effectively with customers.. . Strong problem-solving skills and a proactive approach to customer issues.. . Familiarity with CRM systems and a good level of computer proficiency.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.