We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Operations Specialist (Vietnam) at 12Go Asia. We are looking for a detail-oriented and proactive . Supply Operations Specialist. to join our team. In this role, you will serve as the primary point of contact for operators and suppliers after deals are signed, ensuring seamless day-to-day operations, updates, and coordination. You will collaborate closely with the Supply Business Development team, as well as cross-functional teams including Customer Support, Product, and Finance, to deliver a smooth and reliable supplier experience.. Your work will be essential to maintaining strong supplier relationships, ensuring operational excellence, and quickly resolving any issues that arise – all while optimizing content, pricing, and availability across our platform.. Responsibilities. Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels.. Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed.. Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues.. SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery.. Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team.. Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes.. Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive.. Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.. Strong proficiency in English and Vietnamese – Mandatory. Willingness to work in shifts and during weekends – Mandatory. Minimum 6 months of relevant experience in operations, account management, or a similar role. Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders. Strong attention to detail and ability to work under pressure in a fast-paced environment. Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools. Proficiency in Excel; analytical mindset and strong problem-solving skills. Company Location: Vietnam.