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Dutch Speaking Customer Service for E-Commerce Platform - Work Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer a remote opportunity for Dutch Speaking Customer Service Representatives for our E-Commerce Platform. This position is a fantastic chance for individuals who are passionate about e-commerce and enjoy helping customers from the comfort of their own home in Greece. As a representative, you will assist clients in Dutch, ensuring a seamless shopping experience and handling inquiries related to their online orders.. Key Responsibilities. . Respond to customer inquiries about products, order status, refunds, and service issues via phone, email, and live chat in Dutch.. . Assist customers with navigating our e-commerce platform and provide information on promotions and new products.. . Resolve customer complaints and queries efficiently while maintaining a positive customer experience.. . Document all interactions accurately in the customer relationship management (CRM) system.. . Collaborate with fulfillment and logistics teams to ensure prompt order delivery and resolution of any issues.. . Stay updated on platform features and product offerings to assist customers effectively.. . . Fluency in Dutch (both written and spoken) is required; proficiency in English is advantageous.. . Prior experience in customer service, particularly in e-commerce, is preferred.. . Strong communication skills and a friendly, customer-oriented approach.. . Ability to troubleshoot issues and resolve conflicts efficiently.. . Proficient in managing multiple inquiries and tasks in a fast-paced remote environment.. . Familiarity with CRM systems and e-commerce platforms is a plus.. . Willingness to work flexible hours, including potential evenings and weekends.. . Company Location: Spain.