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HR Operations Specialist at Local Crafts Group. Fully Remote / Full Time. We are not considering candidates from 3rd party recruiters or able to sponsor candidates.. The Challenge and The Opportunity. About Us. Local Crafts is a fast-growing eCommerce company with a team of 175+ employees (and counting). We’re on a mission to deliver top-quality crafting supplies while building a people-first culture that scales with us. As we grow, we’re investing in smarter systems and stronger processes—and that’s where you come in.. About the Role. We’re seeking a highly capable . HR Operations Specialist. to manage . employee benefits. , own and optimize our . HRIS (ADP Workforce Now). , and support . core HR operations. . This is a key role on a lean, collaborative HR team, perfect for a hands-on professional who thrives in dynamic environments and wants to make a direct impact on people, systems, and process efficiency.. The ideal candidate is a well-rounded HR professional who can switch seamlessly between strategic problem-solving and detailed execution. You’ll serve as the go-to person for all things related to employee benefits, HR systems, and day-to-day people operations.. . Key Responsibilities. Benefits Administration. . Administer benefit programs including health, dental, vision, FSA/HSA, life, disability, and 401(k).. . Lead open enrollment including planning to execution, including employee communication,  vendor coordination, and system setup.. . Respond to employee questions and assist with claims, eligibility, and life events.. . Ensure compliance with ACA, COBRA, HIPAA, ERISA, and other applicable regulations.. . Monitor benefit trends and assist with plan evaluation and design recommendations.. . HRIS Administration (ADP Workforce Now). . Serve as the in-house expert and primary administrator for ADP Workforce Now (current version), including HR, Benefits, and Time modules.. . Maintain and configure system modules, workflows, access levels, and data integrity.. . Partner with HR, payroll, and IT to ensure accurate data processing across the employee lifecycle.. . Troubleshoot issues, implement system enhancements, and manage vendor communications.. . Ensure clean data practices, troubleshoot system issues, and lean new feature roll-outs.. . Train employees on system use and self-service functionality.. . HR Generalist Support. . Support employee lifecycle including on-boarding, role changes, HRIS entries, and off-boarding.. . Serve as a point of contact for employee inquiries related to policies, benefits, and procedures.. . Manage Leaves of Absence under federal, state, and company policies.. . Assist in employee relations matters, documentation, and investigations as needed.. . Ensure compliance with federal, state, and local employment laws.. . Contribute to department process improvements, handbook updates, and culture-building initiatives.. . Qualifications. . 3–4+ years of progressive HR experience across HR operations, benefits, and HRIS administration.. . . Advanced ADP Workforce Now skills. , including system setup, troubleshooting, and reporting.. . Strong knowledge of employee benefits programs and regulatory requirements.. . Familiarity with HR best practices, employee lifecycle processes, and compliance reporting.. . Excellent analytical, organizational, and communication skills.. . High level of integrity and attention to detail.. . Applicants must be authorized to work for any employer in the U.S.. . Upon a conditional offer of employment, a criminal background check will be required.. . Preferred:. . HR or ADP certifications (e.g., PHR, SHRM-CP, ADP Certified Specialist).. . Experience with additional ADP modules (HR, Time & Attendance, Benefits, etc.).. . Exposure to multi-state or remote workforce environments.. . Company Location: United States.