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Account Manager - Strategic Accounts at Workana. Remote - LATAM . Your Mission. Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.. Responsibilities. . Lead assigned accounts, taking full responsibility for their health, growth, and strategy.. . Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships.. . Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset.. . Maintain a clear and up-to-date view of each account's pipeline, forecast, and contractual status.. . Coordinate effective solution delivery with internal teams.. . Generate regular reports on key metrics (booked revenue, account health, forecast, placements).. . Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity.. . Identify and report with integrity when an initiative is not working, promoting transparency and accountability.. . Organize and lead regular client reviews, to align objectives, gather feedback, and detect churn risks.. . Deliver candidates ensuring quality and alignment in the selection process.. . Key metrics / KPIs. . Monthly / Booked Revenue: achievement of set targets.. . Placements: number of candidates successfully placed.. . Churn Rate: reduction in client attrition.. . Experience in B2B / Enterprise account management, sales, or customer success roles.. . Proven track record in upselling, cross-selling, and strategic account management.. . Experience engaging with technical and HR stakeholders; knowledgeable in staffing & recruitment processes, IT roles, and leading candidate delivery for clients.. . Proficiency in English and/or Portuguese.. . Availability to travel and meet clients in person. . Soft Skills. :.  Strong commercial DNA: proactive, autonomous, results-oriented..  People person: excellent interpersonal relationship skills..  Builder mindset: ability to create processes or initiatives independently..  High responsiveness and adaptability.. Technical Skills (nice-to-have):. - HubSpot, Salesforce, or other CRM platforms.. - LinkedIn Sales Navigator, Apollo.. Note. : Only candidates with experience working in staffing and recruiting firms/ staff augmentation, or who have worked directly with HR or C‑level executives, and who understand the recruitment process, will be considered.. Company Location: Uruguay.