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Spanish Speaking Customer Service for Transportation (Rail, Shipping, etc.) indu at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency dedicated to connecting candidates with job opportunities in their native language across various countries. Our expertise spans multiple industries, including consumer services, and we pride ourselves on our ability to match qualified candidates with the right employers. We are currently seeking a Spanish Speaking Customer Service representative for the Transportation sector, which includes rail and shipping industries. In this role, you will play a crucial part in enhancing customer experiences and ensuring satisfaction among Spanish-speaking clients. Our recruitment process is designed to identify the best talent, aligning with our mission to help individuals find their dream jobs abroad. If you are passionate about customer service and fluent in Spanish, we encourage you to apply and join our dynamic team, working alongside professionals dedicated to making a difference in the global workforce.. Responsibilities. . Provide exceptional customer service to Spanish-speaking clients in the transportation sector.. . Respond promptly to customer inquiries via phone, email, and chat in Spanish and English.. . Assist customers with travel bookings, changes, and cancellations while addressing their concerns effectively.. . Resolve complaints and issues efficiently, ensuring customer satisfaction is maintained throughout the process.. . Collaborate with internal teams to ensure seamless communication and timely resolution of issues.. . Maintain updated knowledge of rail and shipping services, policies, and procedures to assist customers accurately.. . Document customer interactions and feedback in the company's CRM system for future reference and quality assurance.. . . Fluency in Spanish and English (spoken and written) is essential.. . Experience in customer service, preferably within the transportation industry.. . Strong communication skills with the ability to empathize and support diverse customers.. . Proficient with CRM software and standard office applications.. . Ability to work flexible hours, including evenings and weekends, as necessary.. . Excellent problem-solving skills and attention to detail.. . A positive attitude and willingness to work as part of a team.. . Company Location: Greece.