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Spanish Speaking Customer Happiness Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is a leading recruitment agency that specializes in connecting talented individuals with outstanding job opportunities across Greece. We are excited to announce an opening for a Spanish Speaking Customer Happiness Specialist, a vital position that focuses on enhancing the customer experience for our Spanish-speaking clientele.. Responsibilities. . Serve as the primary liaison for Spanish-speaking customers, offering support via phone, email, and live chat.. . Ensure customer satisfaction by promptly addressing questions and resolving any issues that may arise.. . Maintain accurate records of customer interactions and feedback in the CRM system.. . Proactively identify areas for improvement in customer experience based on insights from interactions.. . Coordinate with various departments to implement solutions that foster a positive customer environment.. . Stay informed about products and services to provide knowledgeable support to customers.. . Contribute positively to team goals and uphold the agency’s commitment to customer happiness.. . . Fluency in Spanish and English, with exceptional verbal and written communication skills.. . Prior experience in customer service or a related support role is preferred.. . Ability to effectively engage with customers and build lasting relationships.. . Strong analytical skills with a dedication to problem-solving and customer satisfaction.. . Experience with CRM software and customer support systems is an advantage.. . Excellent organizational skills and attention to detail in handling customer inquiries.. . A cheerful disposition and a passion for providing outstanding customer experiences.. . Company Location: Spain.