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ServiceNow Development Team Lead ITOM/ITAM at Crossfuze. Our ServiceNow Development Team Lead builds and leads a strong technical team, works with customers to understand their needs, designs effective ServiceNow solutions, and oversees implementation with their team. . Experience in ServiceNow ITOM and ITAM is required. . This position is fully remote and candidates must be located in the United States and work in the Eastern Time Zone. . . Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives. . Build and maintain a strong team spanning multiple geographies and time zones. . Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessary. . Provide mentorship and development guidance to junior team members and less experienced consultants. . For Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development. . Review user stories for technical validity and provide design guidance before development begins.. . Coordinate and distribute work assignments effectively across team members. . Perform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices. . Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required. . Ensure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story. . Conduct sprint reviews and solution demonstrations for clients. . Oversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standards. . Manage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production. . Oversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements. . Advise clients on platform health best practices, including assistance with upgrades, patching, and release management. . Analyze problems and recommend remediation solutions. . Conduct technical training and knowledge transfer sessions. . Continuously enhance ServiceNow skills by staying current on new releases and features. . Build ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze. . Maintain 75% billable utilization target . . Perform other duties as assigned and requested. . 4+ years of experience implementing, configuring, and developing ServiceNow modules and applications. . Bachelor’s degree in computer science or similar technical degree (or equivalent job experience). . Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.). . Excellent communication skills and strong commitment to quality service . . Ability to work both independently and collaboratively within a team . . Ability to work remotely and manage remote resources effectively . . Ability to collaborate effectively with team members of diverse backgrounds, communication styles, and technical expertise levels . . Ability to understand and implement complex end-user requirements . . Ability to effectively organize work across multiple initiatives. . Strong understanding of ITIL methodologies. . General knowledge of IT infrastructure, systems design and CSDM. . Working experience with IT Service Management and CMDB processes . . Certifications. ServiceNow Certified System Administrator (CSA). . ServiceNow Implementation Specialist certification in two or more application areas. . ServiceNow CAD certification is desired and required within three months of employment. . Company Location: United States.