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Customer Experience Coordinator Onshore USA at Blueground. We’re looking for a Client Experience Coordinator to join our growing Client Experience team and play a key role in enhancing client satisfaction for our US clients. This is an exciting opportunity for a customer-centric, highly organized individual to expand their experience in the real estate and tech industry.. You’ll work at the core of customer support, field operations, and business coordination — resolving guest queries, scheduling internal teams, and ensuring seamless delivery of services across Blueground properties in the world. This is a multi task approach role where you will be managing both inbound/outbound calls and tickets queue. . What You’ll Be Doing. . Resolve Guest Queries: Handle complex client inquiries with speed, empathy, and professionalism—ensuring each guest receives a world-class experience. . Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, priority, and client needs. . Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues efficiently. . Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey. . Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers. . Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience. . Requirements: . . 3+ years of experience in customer service (BPO experience), operations coordination, back-office support, . . Experience in previous Team leader or Supervisor roles where they have to take escalations and customer compensation decisions . . Experience in route planning or task scheduling is a strong plus. . Strong communication skills—both written and verbal. . Comfortable using digital tools and systems (CRM, task management software, etc.). . Excellent organizational and multitasking skills with attention to detail. . A proactive, solution-oriented mindset with the ability to stay calm under pressure. . Flexibility to work on weekends as needed based on business priorities. . Company Location: United States.