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Customer Support Specialist (USA, English C1/C2) at Crystalia Glass. Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. Among our clients are such companies as SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent, and many others. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.. Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across North America, offering our signature glass products and services to diverse markets.. We are looking for a proactive Customer Support Specialist (lead qualification) to join our team. This role is essential in establishing initial contact with potential clients, assessing their needs, and directing them to the appropriate sales team members. If you enjoy engaging with people, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!. We consider candidates from anywhere in the world!. Employment Type:. . Full-time, 8:30 AM - 5:00 PM, New York time.. . Remote work.. . Key Responsibilities:. . Conduct initial contact and respond to incoming inquiries from potential customers.. . Qualify leads by assessing customer needs, project requirements, and budget.. . Provide basic product information and initial consultation to prospects.. . Route qualified leads to the appropriate sales representatives.. . Maintain accurate records of customer interactions in HubSpot.. . Communicate effectively with both B2B and B2C clients via phone, email, and chat.. . Ensure a positive customer experience by providing timely and professional responses.. . . Strong communication and interpersonal skills.. . Experience in sales, customer service, or a similar client-facing role.. . Ability to quickly assess customer needs and qualify leads.. . Tech-savvy, with proficiency in CRM systems (HubSpot preferred) and communication tools.. . Fluent in English.. . Company Location: Georgia.