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Customer Success Manager (FTC) at Little Journey. We are at an exciting stage in our growth as a regulated digital health company, with increasing traction in the clinical trials and life sciences space. . As we scale our customer base, ensuring that clinical site staff and end-users can confidently adopt and use our platform is critical to delivering strong outcomes for sponsors, sites, and patients. .  . This is a fixed term position (maternity cover) to start in May 2026 and last 12 months until May 2027. .  . The Role . As a Customer Success Manager, you will ensure successful adoption of the Trial Flow and Little Journey platforms across sites. You’ll deliver high-quality live and recorded training, enabling site staff and end-users to confidently use the platform. . Following implementation, you will take ownership of ongoing customer success activities, maintaining strong engagement with site staff and proactively identifying opportunities to improve adoption and user experience. . You’ll work closely with Delivery, Commercial, and Product teams, acting as a voice of the customer to ensure feedback is captured and translated into meaningful improvements. . The role will report to our Delivery Lead and will be part of the broader Ops team. This is a full-time role, either hybrid (Leeds) or fully remote in the UK. Travel may be required from time to time. We cannot sponsor visas to work in the UK. . Key Responsibilities . Onboarding & Enablement . Develop and evolve site onboard materials and processes, including delivering engaging live and recorded training sessions for clinical trial site staff and end users. . Provide product demonstrations and walkthroughs tailored to different user roles. . Develop and maintain scalable training materials and recorded resources to support consistent onboarding. . Ensure site staff feel confident using the platform following training. . Customer Success, Customer Support & Product Expertise . Take ownership of customer success activities following implementation, ensuring successful adoption at clinical sites. . Maintain regular engagement with site staff to gather feedback and address queries. . Identify opportunities to improve site engagement and product usage. . Act as a subject matter expert on our platforms, clearly explaining features and workflows. . Provide support for site staff and partner queries, including basic troubleshooting. . Document and escalate bugs, usability issues, and customer feedback to internal teams. . Internal Collaboration . Act as the voice of the customer, sharing insights with Product, Delivery, and Commercial teams. . Support Delivery Managers with training materials and implementation activities where required. . Collaborate cross-functionally to improve customer experience and product adoption. . Renewal Enablement (Healthcare / Community Product) (less than 20% of time) . Enable off the shelf renewals of our healthcare / community product. . Collaborate with our finance and operations teams to manage renewal invoices or changes to terms or contracts. . Provide limited operational support in cases of product issues or defects, escalating internally as required. . Required. Experience delivering training, onboarding or enablement to end users, with the ability to explain complex concepts clearly . Proven ability to drive customer adoption and engagement. Experience working directly with B2B customers. Desirable. Experience in healthcare, clinical trials or other regulated environments . Experience supporting customer success post-implementation. Familiarity with creating scalable training materials. Exposure to cross-functional working with Product, Delivery or Commercial teams. Company Location: United Kingdom.