Bilingual Patient Care Coordinator at Winning Assistants

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Bilingual Patient Care Coordinator at Winning Assistants. Job Title: Bilingual Patient Care Coordinator. Job Code: . MD-OOL. Position Type: . Part-time. Working hours:. 8:00 AM - 5:00 PM Eastern Standard Time, Monday - Friday. Salary Rate:. $6-$8. Job Responsibilities:. 1. End-to-End Patient Scheduling & Care Coordination. Manage the full scheduling lifecycle for patients requiring telehealth and in-person care. . Schedule telehealth visits with internal physicians across 20+ medical specialties. . Coordinate in-person services including MRI, X-ray, laboratory testing, and specialty clinic visits. . Handle urgent and same-day scheduling based on clinical priority and physician direction. . Support patients located across multiple U.S. states, ensuring appropriate regional coordination. . Assess and sequence appointments correctly to avoid delays or inappropriate bookings. . 2. Referral Management & External Provider Coordination. Proactively coordinate with external imaging centers, clinics, and specialty providers. . Confirm appointment availability, preparation instructions, prescreening requirements, and required documentation. . Identify and resolve common referral barriers such as insurance authorization issues. . Identify and resolve common referral barriers such as missing clinical records. . Identify and resolve common referral barriers such as incomplete referrals or documentation. . Follow up persistently with providers and facilities until services are completed. . Follow up persistently with providers and facilities until reports and results are received. . Maintain continuity of care across multiple providers and healthcare systems. . 3. High-Volume, High-Stakes Communication. Conduct frequent outbound and inbound communication with patients. . Conduct frequent outbound and inbound communication with physicians. . Conduct frequent outbound and inbound communication with imaging centers. . Conduct frequent outbound and inbound communication with specialty clinics. . Clearly explain appointment details, preparation instructions, and next steps to patients. . Required Skills & Qualifications:. Clinical or healthcare administrative background as a Registered Nurse, Medical Assistant, Medical Receptionist, Medical Administrative Assistant, or Patient Care Coordinator. Minimum of 2 years of relevant clinical or healthcare experience. Excellent written and spoken English with a neutral accent and no communication barriers. Fluent in both English and Spanish (required). Proficiency in Microsoft Office Suite, Google Workspace (Docs, Sheets, Calendar), EMR/EHR systems. Strong attention to detail with the ability to thrive in a fast-paced, dynamic healthcare environment. Solid understanding of HIPAA regulations and healthcare privacy standards. Proven ability to collaborate effectively with providers, nursing leadership, and administrative teams. Basic requirements. Must communicate clearly and professionally in both English and Spanish, verbally and in writing.. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: Reliable laptop or desktop computer.. Internet: High-speed connection (minimum 10 Mbps).. Audio: Noise-canceling headset.. Video: Webcam for virtual meetings.. Workspace: Quiet, professional environment. Company Location: Philippines.