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Spanish Bilingual CSR (US Healthcare) | Permanent WFH at BizForce. #1 PH Workforce Delivering to the US.. MedCore Solutions,. the healthcare division of . BizForce. , is looking for a dedicated . Spanish Bilingual Customer Service Representative. to join our dynamic team. This position requires proficiency in both Spanish and English to effectively support patients and healthcare providers.. Core Responsibilities. . Handle a . high volume of inbound and outbound calls. , providing exceptional patient service and addressing inquiries.. . Assist patients with scheduling, prior authorization, insurance verification and explaining medical procedures in both Spanish and English.. . Coordinate with medical staff to ensure seamless patient experience.. . Verify insurance eligibility and benefits to help patients understand coverage options.. . Resolve complaints and inquiries with professionalism and empathy.. . Serve as a liaison between patients, healthcare providers, and insurance companies.. . Document interactions and update patient records in the system accurately.. . Additional Details:. Start Date: ASAP. Time zone: TBD. Schedule: Monday-Friday, 8 hours per day; 40 hours per week; weekends off.. . Fluency in both Spanish and English. , with excellent communication skills.. . 2+ years customer service experience. , preferably in a healthcare environment.. Knowledge of medical terminology and insurance processes.. Strong problem-solving skills and ability to manage high call volumes.. Proficient with patient management systems and electronic medical records.. Amenable to working in a flexible environment.. Ability to work independently and collaboratively in a remote setting.. *Technical requirements: Computer with minimum specifications, high-speed internet connection, and backup internet preferred.. Company Location: Philippines.