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Record Retrieval Support Specialist (5819) at Advantmed. Record Retrieval Support Specialist. Shift hours:. 08:00 am PST – 05:00 pm PST, including 60 mins break. Long-Term Seasonal Role. Pay Rate: . $13-15/hr . Duties and Responsibilities:. . Handle outgoing medical records requests through our portal.. . Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone/ via email.. . Follow company policies and laws to protect confidentiality. Report any issues to the Manager.. . Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.. . Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.. . Stay informed about HIPAA regulations and facility policies.. . Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.. . Be flexible and handle challenging situations professionally.. . Qualifications:. . High School Diploma or GED.. . Effective communication in English.. . Previous administrative or back-office experience, especially in healthcare, is preferred.. . Basic skills in Microsoft Excel and Word.. . Understanding of medical records processes and HIPAA regulations.. . Strong organizational skills to manage workload and meet goals.. . Company Location: United States.