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Spanish Speaking Customer Service for Healthcare industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the healthcare industry. This role is perfect for individuals who are passionate about helping others and providing essential support within a vital sector. As a representative, you will assist patients and healthcare professionals with inquiries, ensuring they receive accurate information and compassionate service in Spanish.. Key Responsibilities. . Provide outstanding customer service by addressing inquiries related to healthcare services, insurance, and patient support via phone, email, and chat in Spanish.. . Assist patients in navigating the healthcare system, including appointment scheduling and understanding treatment options.. . Resolve customer concerns efficiently, ensuring a seamless experience.. . Document all customer interactions accurately in the system for future reference.. . Collaborate with healthcare providers to enhance service delivery and patient experience.. . Stay informed on healthcare policies and services to provide accurate and useful information to clients.. . . Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly in the healthcare sector, is preferred.. . Excellent communication skills with a friendly and empathetic demeanor.. . Strong problem-solving abilities and attention to detail.. . Ability to handle sensitive situations with professionalism and care.. . Proficiency in using computer systems and CRM software.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.