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Customer Support Representative at Huggg. Huggg is an innovative technology platform that helps organisations distribute support and appreciation. We empower public sector bodies like councils and charities to send essential welfare vouchers securely, while also enabling businesses to foster connection by sending thoughtful gifts to their teams and clients. Our mission is to streamline admin, uphold recipient dignity, and create moments of joy through a single, flexible platform.. As a Customer Support Representative, you will be the voice of Huggg for both our corporate Gifting and public sector Payouts platforms. You are on the front line, providing exceptional, empathetic, and efficient support to our valued users (both senders and recipients). You will not only solve problems but also act as a crucial link between our customers and our product, gathering insights that help us grow and improve. This role is perfect for a proactive, detail-oriented individual who loves helping people and thrives in a fast-paced tech environment.. Empathetic Communicator: You are a patient, clear, and compassionate communicator, able to adapt your tone for a wide range of users, from a corporate client to a vulnerable recipient.. Natural Problem-Solver: You are curious, enjoy investigating issues, and feel a sense of satisfaction from finding a solution.. Tech-Savvy: You are comfortable learning new software quickly and can confidently guide others through technical processes.. Highly Organised: You have excellent attention to detail and can effectively manage your time and prioritise tasks in a dynamic remote environment.. Resilient and Positive: You maintain a positive attitude and can handle challenging conversations with professionalism and grace.. Team Player: You enjoy collaborating with a team to achieve shared goals.. Experience: Previous experience in a customer-facing role is a plus, but a genuine passion for helping people is the most important qualification. This is an excellent opportunity for someone with 0-1 years of experience looking to grow their career in tech.. Company Location: United Kingdom.