German Speaking Support for Social Media - Instant Messaging - Remote in Greece at Patrique Mercier Recruitment JP. Patrique Mercier Recruitment JP is thrilled to offer a position for a German Speaking Support Specialist for Social Media Instant Messaging, working remotely from Greece! This role is perfect for those who have a passion for social media and excellent communication skills, allowing you to assist German-speaking users while enjoying the flexibility of remote work.. As a Support Specialist, you will engage with customers via instant messaging channels, providing prompt and effective responses to inquiries related to social media platforms. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!. Responsibilities. . Assist German-speaking users through instant messaging channels, addressing inquiries and resolving issues related to social media accounts.. . Provide accurate information and guidance on social media features and policies.. . Monitor and manage conversations to ensure high levels of customer satisfaction.. . Document customer interactions and solutions to maintain an organized support database.. . Collaborate with other teams to escalate complex issues as needed.. . Stay updated on social media trends and company policies to provide relevant support.. . Contribute to the continuous improvement of support processes and customer interactions.. . . Fluency in German and English (both written and spoken).. . Strong communication skills and a customer-oriented mindset.. . Prior experience in customer support or social media management is a plus.. . Ability to work independently and manage multiple conversations simultaneously.. . Familiarity with social media platforms and instant messaging tools.. . Problem-solving skills and a positive attitude when facing challenges.. . Willingness to learn and adapt in a dynamic environment.. . Company Location: Germany.
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