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Polish Speaking Customer Service for Aviation industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is proud to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Aviation Industry. This position provides a fantastic chance to join a leading company in the aviation sector, dedicated to delivering exceptional service to Polish-speaking clients.. Responsibilities. . Deliver excellent customer service to Polish-speaking clients through various communication channels including phone, email, and chat.. . Assist customers with inquiries related to flight bookings, ticket changes, and travel services.. . Manage and resolve customer complaints, ensuring a high level of customer satisfaction.. . Provide information about airline policies, procedures, and promotional offers to assist customers in their travel plans.. . Document all customer interactions accurately and maintain organized records for compliance and reporting.. . Collaborate with internal teams to address customer inquiries and enhance the overall travel experience.. . Stay updated on industry trends and airline products to provide relevant information to clients.. . . Fluency in Polish and English, both written and spoken.. . Experience in customer service, ideally within the aviation or travel industry.. . Strong communication skills and a customer-oriented approach.. . Excellent problem-solving abilities and a calm demeanor under pressure.. . Proficiency in customer service software and Microsoft Office applications.. . Detail-oriented with strong organizational skills.. . Flexibility to work various shifts, including evenings and weekends, as needed.. . Company Location: Poland.