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Client Success Manager- Full Remote at LDX Digital. 👋 What’s The Company Like?. LDX Digital is a cutting-edge digital marketing agency. specializing in performance-driven advertising. . We partner with eCommerce brands. to create engaging and impactful ad campaigns that deliver exceptional results. . Our team is . fully remote and globally diverse,. united by a shared passion for creativity and innovation.. If you’re passionate about client success, digital strategy, and building lasting relationships, LDX offers a collaborative and fast-paced environment where your impact is felt every day.. 💻 What We Want You To Do. As a Client Success Manager. at LDX Digital, you will serve as the . primary point of contact for your assigned clients. , ensuring their needs are met through ongoing communication and strategic support. . Y. ou will lead weekly client check-ins,. provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes. . You’ll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.. 🎯 Job ScoreCard. . . Manage client relationships. through weekly virtual meetings and ongoing communication via slack.. . . Provide high-touch support. , campaign updates, and actionable insights to help clients achieve their marketing goals.. . . Foster client relationships,. ensuring all clients are satisfied, comfortable and educated on any topic we are working on.. . . Identify upsell opportunities. and introduce new offerings that align with client needs and business objectives.. . . . Serve as the liaison between clients and internal teams. (media buyers and designers) to manage requests and ensure deliverables are executed effectively.. . . Use ClickUp to log and track detailed deliverables. from intake through to completion.. . . Maintain clear and timely documentation . of performance metrics, deliverables, and meeting outcomes.. . . . Monitor campaign performance. using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations.. . . Partner with internal teams . to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.. . . Ensure clients receive timely and insightful reports. , with data interpreted in a way that supports decision-making.. . . . Collaborate with leadership and sales to communicate evolving client needs. , introduce new services, and support renewals.. . . Proactively identify and resolve issues that impact client satisfaction. , providing follow-up and closure in a timely and professional manner.. . . Support a high standard of service. that drives retention and long-term client success.. . . 🤝 You’re Perfect If You Have. . . Exceptional English, . relationship-building and communication skills, both verbal and written.. . Ability to collaborate cross-functionally with media buyers and designers to meet client objectives.. . Strategic, detail-oriented mindset with strong time management skills.. . Extroverted, thrives on calls and communicating with clients.. . . Confident leading client calls via video. with a polished and professional presence.. . Customer-first approach to solving problems and driving success.. . Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards.. . Crisis management and aversion skills.. . Great negotiating and people management skills.. . . Bachelor’s degree in Marketing, Communications, Social Sciences, Business, or a related field.. . . 2–3 years of experience in account management. , client services, or a similar role in a digital marketing environment.. . . Proven track record of managing client relationships, . marketing campaigns, and delivering results.. . Experience with project management software, CRM platforms, and video conferencing tools.. . . Experience in a fast-paced, high-growth digital agency or marketing organization is a plus.. . Ability to simplify technical or data-heavy topics into actionable insights for clients.. . . Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs.. (is a big benefit but not a requirement). . . 🚀 You’ll Excel in This Role If You:. . . Thrive in a client-facing environment . and enjoy building long-term relationships.. . . Get energized from talking to people. and building meaningful connections.. . . Are highly organized, detail-oriented,. and comfortable managing competing priorities.. . . Have a strategic mindset. and love translating data into clear next steps.. . . Enjoy collaborating across departments. to bring creative marketing ideas to life.. . . Are passionate about helping clients grow. through smart, data-informed marketing.. . Company Location: United States.