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German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer a remarkable opportunity for a German Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning country of Greece. In this role, you will be pivotal in providing outstanding customer support to German-speaking clients, assisting them with their travel and booking needs to ensure a seamless experience.. Responsibilities. . Assist customers in German through various communication channels, including phone, email, and live chat.. . Support clients throughout the booking process, including making, modifying, and canceling reservations.. . Troubleshoot and resolve any issues related to bookings, ensuring customer satisfaction.. . Document all customer interactions accurately in the CRM system for quality control.. . Collaborate with other teams to quickly resolve complex customer inquiries and issues.. . Stay updated on company policies, products, and promotions to provide accurate and helpful information to customers.. . . Fluency in German (both written and spoken), with English proficiency as a strong advantage.. . Previous experience in customer service, particularly in the travel or hospitality sectors.. . Excellent communication skills and a friendly, customer-focused attitude.. . Strong problem-solving abilities with the capacity to handle customer complaints professionally and effectively.. . Familiarity with CRM systems and online booking tools is beneficial.. . Willingness to relocate to Greece and adapt to a new cultural environment.. . Strong organizational skills and the ability to manage multiple tasks effectively in a dynamic workplace.. . Company Location: Germany.