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Customer Service Representative - Spanish Speaking at transcosmos (TCIS). "Listening, Solving, Caring!". Deliver clear, efficient support to customers and partners, resolving issues promptly while following protocols, ensuring data privacy, and fostering positive collaboration.. Task and Responsibilities. Respond to customer and partner inquiries related to products, services, and technical issues;. Utilize established call handling protocols and procedures to provide reliable information and resolve customer concerns;. Ensure issues are resolved during the initial contact whenever possible, maintaining high-quality interactions in every customer engagement;. Communicate clearly and effectively, tailoring responses to match the customer’s pace and technical understanding;. Escalate service-related or technical issues to the appropriate departments following company policies and procedures;. Maintain strict compliance with customer Data Privacy and Security policies in all interactions;. Foster positive communication and collaboration with team members, customers, and other partners to enhance the overall customer experience.. At least High School diploma or equivalent;. Previous experience in BPO or Customer Service;. Strong language knowledge in Spanish and communicative English;. Good knowledge of Microsoft Office products. Company Location: Hungary.