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Dutch Speaking Customer Service Agent For Mercier Consultancy Lisbon - WFH at Mercier Consultancy MD. Mercier Consultancy MD is looking for a Dutch Speaking Customer Service Agent to join our team in Lisbon, working from home (WFH). In this role, you will be pivotal in providing exceptional support to our Dutch-speaking clients, ensuring that they receive a high level of service that reflects our commitment to excellence.. Responsibilities. . Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries and providing solutions effectively.. . Assist customers with product information, order placements, account inquiries, and general customer support.. . Resolve customer complaints with professionalism and a focus on achieving customer satisfaction.. . Document all interactions in our CRM system to track customer feedback and ensure quality service delivery.. . Collaborate with internal teams to improve processes and enhance the overall customer experience.. . Stay informed about our services, products, and company policies to provide accurate information to clients.. . . Fluency in Dutch (both written and spoken); proficiency in English is advantageous.. . Experience in customer service, preferably in a remote setting.. . Strong communication and interpersonal skills with a dedication to providing a great customer experience.. . Ability to resolve issues and offer solutions in a timely manner.. . Proficient in using CRM software and standard office applications.. . Self-discipline and motivation to perform well in a remote work environment.. . A willingness to learn and grow within the company while embracing the values of Mercier Consultancy MD.. . Company Location: Spain.