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Spanish Speaking Customer Service for Logistics & Supply Chain industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for individuals who have a strong background in customer service and a keen interest in logistics. In this role, you will provide support to our clients by addressing their inquiries and ensuring smooth operations within the supply chain.. Key Responsibilities. . Manage customer inquiries regarding logistics services, shipping processes, and supply chain solutions via phone, email, and chat in Spanish.. . Provide accurate information about shipping rates, timelines, and delivery options.. . Assist customers with account management, including service updates and troubleshooting inquiries.. . Document customer interactions accurately, ensuring thorough record-keeping.. . Collaborate with internal teams to resolve logistical issues and improve service delivery.. . Stay informed about industry trends and company offerings to provide up-to-date information to customers.. . . Fluency in Spanish (both written and spoken) is required; knowledge of English is a plus.. . Experience in customer service, particularly in the logistics or supply chain industry, is preferred.. . Excellent communication skills and a customer-centric attitude.. . Strong problem-solving abilities and the capability to handle inquiries effectively.. . Ability to multitask and prioritize in a fast-paced environment.. . Familiarity with logistics software and CRM systems is desirable.. . Willingness to work flexible hours, including weekends and holidays as needed.. . Company Location: Greece.