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Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote) at ISTA Personnel Solutions. I. STA Personnel Solutions. . South Africa - . we are a global BPO company, partnering with a USA-based client offering ABA Therapy, is seeking a diligent and personable . Compliance Coordinator. to ensure timely submission and verification of session notes by their . Registered Behaviour Technicians (RBTs).. . This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the . Rethink. platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.. PLEASE NOTE: . . . Working Hours:. . This role requires you to work USA hours Mon - Fri from 9am to 6pm . EST. (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.). . . . Work Environment:. . This is a fully remote working role.. . . . Internet Requirements:. A . fixed fibre line. with a minimum speed of . 25 Mbps (upload & download). and the ability to support a . wired Ethernet connection. is mandatory. . Applicants without a fixed fibre line cannot be considered.. . . . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . Key Responsibilities:. . . Daily Monitoring:. Pull reports from the . Rethink. platform to identify unsubmitted or unverified session notes from the previous day.​. . . Staff Follow-Up:. Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.​). . . Issue Resolution:. Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.​. . . Documentation:. Maintain accurate records of follow-up communications and outcomes.​. . . Relationship Management:. Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.​. . . . Experience:. Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.​. . . Technical Skills:. Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.​. . . Communication Skills:. Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.​. . . Organizational Skills:. Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.​. . . Problem-Solving:. Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.​. . . Interpersonal Skills:. Approachable and friendly demeanour to encourage positive relationships with field staff.​. . Preferred Skills:. . Understanding of ABA terminology and the importance of session notes in client progress tracking.​. . . Experience in a compliance or quality assurance role within a healthcare setting.​. . Ability to adapt communication styles to suit different personalities and situations.. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.