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Nordic Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who enjoy helping customers navigate complex IT products and services. As a customer service representative, you will play a vital role in assisting clients with their inquiries, offering exceptional support in their native Nordic languages.. Key Responsibilities. . Respond to customer inquiries regarding IT products, services, and support via phone, email, and chat in a Nordic language.. . Assist customers with troubleshooting technical issues and provide step-by-step guidance.. . Educate clients on feature usage, installation procedures, and best practices.. . Document customer interactions clearly and ensure follow-up on unresolved issues.. . Collaborate with technical support teams to resolve complex technical problems.. . Stay informed on the latest IT industry trends and product updates to better assist clients.. . . Fluency in one of the Nordic languages (such as Swedish, Danish, Norwegian, or Finnish) is required; English proficiency is also beneficial.. . Experience in customer service, particularly in the IT or technology sector, is preferred.. . Strong technical aptitude and the ability to explain technical concepts in a clear manner.. . Excellent communication and interpersonal skills.. . Exceptional problem-solving abilities and attention to detail.. . Proficient in using customer relationship management (CRM) tools and IT support software.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.