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Application Support Analyst at Storyteq. As an Application Support Analyst at Storyteq, you’ll be a key part of keeping our systems running smoothly, especially our in‑house MarTech tools that teams across the business rely on every day.. You’ll be the go‑to person when colleagues or clients need technical support, helping them troubleshoot issues, resolve tickets, and keep everything moving. Your problem‑solving skills and calm, customer‑focused approach will make a real difference to their experience and to the ongoing success of our products.. Standard Working hours are between 08:00 and 18:00 operating 3 separate shift patterns (8-4.30, 9-5.30 & 9.30-6).. What I need to do:. Provide second-line technical support to internal teams and external clients.. Troubleshoot and resolve application-related issues, including diagnosing problems, researching solutions, and implementing fixes.. Collaborate with cross-functional teams to resolve complex technical issues and drive continuous improvement.. Manage and prioritise support tickets and incidents using our Jira Service Management tool.. Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence.. Prioritise and handle ad-hoc projects alongside your daily responsibilities.. Support the service desk team with tasks including investigating and testing.. Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks.. How will I succeed:. You will be accountable to the Application and Development Support Team Lead.. Bugs/issues will be escalated to the associated Development Teams and tracked accordingly.. Assist in resolving ongoing issues reported through our Monitoring and ITSM tool.. Successfully complete comprehensive in-house training on our products, ensuring the acquisition and mastery of technical knowledge, which are supported and filled through our internal training portal.. Proficiency in troubleshooting and solution-oriented thinking.. Experience with ticketing systems and service management processes with excellent communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment while demonstrating meticulous attention to detail and exceptional task prioritisation skills.. Be willing to participate out of hours for application deployments and maintenance tasks.. Experience or exposure to technical support, whether gained through studies, internships, or previous roles is welcome.. Required - Proficiency in . SQL. and . relational databases.. . Highly desired - extensive knowledge of . Networking. and . Infrastructure. fundamentals.. Highly desired - experience of . Google Cloud Projects . or . other Cloud Computing. . Highly desired - experience using Web API tools in: . Postman. , . Insomnia. , . Console. etc.. Would be advantageous - knowledge of programming languages: . C#. , . .NET. , . Java, NodeJS. , . VueJS . and . AngularJS. . Would be advantageous - knowledge of monitoring tools: . Datadog. and . New Relic.. . Would be advantageous - knowledge of deployment tools: . Argo CD. and . Octopus. .. Would be advantageous - knowledge of ITSM and Software Mgmt tools: . Jira. and . Confluence.. . Company Location: United Kingdom.