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German Speaking Customer Care Agent at Mercier Consultancy. Mercier Consultancy is seeking a German Speaking Customer Care Agent to enhance our dedicated team! In this vital position, you will provide outstanding support to our German-speaking customers, ensuring their needs are met with efficiency and professionalism.. As a Customer Care Agent, your primary responsibility will be to assist clients with inquiries regarding our products and services. Your passion for customer service and ability to communicate effectively will play a key role in fostering positive relationships with our clientele.. Responsibilities. . Respond to inquiries from German-speaking clients via phone, email, and chat. . Provide assistance with product-related questions and service issues. . Maintain detailed records of customer interactions in our CRM system. . Work closely with internal teams to resolve customer issues in a timely manner. . Advise customers on best practices for utilizing our services effectively. . Collect feedback from clients to help improve service delivery. . Engage in continuous training to develop your skill set. . . Fluency in German and English, both written and verbal. . A strong knack for customer service and effective communication. . Experience in customer support or a similar role is an advantage. . Ability to solve problems and troubleshoot effectively. . Friendly demeanor with a focus on customer satisfaction. . Capability to handle multiple tasks while prioritizing efficiently. . Enthusiasm for learning and adapting to new challenges. . Company Location: Greece.